How to Solve Your Shopify Problem if You Use Fastweb, 3 or Wind

Table of Contents

The ultimate Guide to fix your Shopify problem if you work in Italy with some Internet providers.

In the last few days our Italian customers at uDroppy reported us that Shopify stores are unreachable in Italy if you are using Wind, 3, Fastweb as your internet provider.

After a few tests our developers were able to successfully find a solution that works, and the stores of our customers are online and working without any problem.

Let’s dive in to discover how you can fix the Shopify problem following these two fast and easy guides.

How to fix it

To fix this you will have to make a super simple change in your domain DNS settings.

Log into your domain provider (e.g. GoDaddy) and go to the DNS configuration of your domain.

Locate your A record, it should have this configuration:

  • Type: A
  • Name: @
  • Value:
  • TTL: 600 seconds

And change it to:

  • Type: A
  • Name: @
  • Value: (this is Shopify’s secondary IP)
  • TTL: 600 seconds

Save the configurations and you site will be back online in a few moments.

With these steps you should have fixed your Shopify problem!

How to fix it (if your domain is registered on Shopify)

If you are using Shopify as a domain provider too, meaning that your domain is registered on Shopify, here is a short guide of how you can solve your problem with the Shopify Store.

  • Log into your Shopify admin panel
  • Go to Online Store
  • Click on change primary domain

Shopify Problem Fixing - Domain Page

  • Select the main domain and not the Shopify-managed domain

The Domain selection

  • Then click on the domain

Shopify Problem Fixing - Domain Click

  • Click on DNS settings

Shopify DNS

  • On the A record, click on Actions → Edit

Shopify Problem Fixing - DNS edit

  • Enter this ip as value

Shopify Problem Fixing - Add a record

  • Click on confirm!

You are done, your website will be online in a few moments and you can say goodbye to your Shopify problem. 

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